Help and FAQ

Here is a list of frequently asked questions. For more information, contact Gloria at info@blueurpi.com

Here’s a list of the most frequently asked questions that our students have asked so far about Blue Urpi webinars. If you don’t find your answer here, feel free to email us at info@blueurpi.com.—we’d love to help!

General Webinar Help

Free Webinars

  • These webinars are free to attend, but attendees will not receive a certificate of attendance or CEUs.
  • All students who registered for the webinar will receive a link to a learning site where they can access the webinar recording and the material used in class.
  • Students who attended the entire duration can purchase a certificate of attendance and CEUs.
  • Students who did not attend the entire duration can purchase a certificate of completion and CEUs.
  • After their purchase, they need to watch the webinar recording and take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

Paid Live Webinars

  • All students who purchased a live webinar will receive a link to a learning site where they can access the webinar recording and the material used in class.
  • Only students who attended the entire duration will receive a certificate of attendance and CEUs.
  • Students who did not attend or did not attend the entire duration can still receive a certificate of completion and CEUs.
  • They need to go to the learning site, watch the webinar recording, and take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.
Paid Recorded Webinars
  • Students who purchase a recorded webinar will receive a link to a learning site where they can access the webinar recording and the materials used in class.
  • After watching the entire webinar, students can take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

Free Webinar

  • You can register up to 24 hours before the start time.
  • If you register within 24 hours, there is no guarantee that your registration will be processed.

Early Urpi Price

  • Early Urpi is our special early bird reduced price
  • It ends 48 hours before the webinar’s scheduled date and time, so don’t miss out.

Regular Price

  • If you miss the Early Urpi price, which ends 48 hours before the webinar starts, you will need to pay the regular price
  • This is also the price paid for recorded webinars.

Blue Urpi is not liable and will not issue a refund if a student makes a purchase or registers for a webinar within 24 hours of the class start time..

Free Live Webinars

  • These webinars are available on a first-come, first-served basis, with limited spots.
  • I recommend joining 15 minutes before the start time to secure your spot.
  • If you can’t make it, don’t worry—you’ll receive the recording and material used in class.

Paid Live Webinars

  • Once your payment goes through, you will receive a link to access the live webinar within 24 business hours of payment.
  • If after this period you have not received it, please check your junk or spam mail folder.
  • If the link is not there by 24 hours before the webinar, please contact us at info@blueurpi.com.
  • Students who have not received a link to access the webinar are responsible for contacting Blue Urpi.
  • Make sure you have the webinar link 24 hours before class. If it is not in your junk email, please contact info@blueurpi.com.
  • Blue Urpi is not liable and will not issue any refunds if contacted the date of the webinar and/or if attendee cannot join the session.
  • The link to access a webinar, whether free or paid, is personal and linked to the email you used to register.
  • The learning platform generates a unique link for each student, and attendance can only be recorded if you use the link assigned to you.
  • Unfortunately, if two people use the same link, only the person who registered will have their attendance recorded, and only they will receive a certificate.

Please review all webinar details carefully before purchasing. Since the items are available for instant download, all sales are final.

If you have any questions, feel free to reach out at info@blueurpi.com before your purchase.

Free Webinars

  • All students who registered for a webinar will receive a link to a learning site.  There, they can access the webinar recording and the material used in class. 
  • Students who attended the entire duration can purchase a certificate of attendance and CEUs.
  • Students who did not attend the entire duration can purchase a certificate of completion and CEUs.

Paid Live Webinars

  • All students who purchased a live webinar will receive a link to a learning site. There, they can access the webinar recording and the material used in class. 
  • Only students who attended the entire duration will receive a certificate of attendance and CEUs.
  • Students who did not attend or did not attend the entire duration can still receive a certificate of completion and CEUs. They just need to follow the instructions on their leaning site.
Paid Recorded Webinars
  • Students who purchase a recorded webinar will receive a link to a learning site. There, they can access the webinar recording and the materials used in class.
  • After watching the entire webinar, students can take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

Please review all webinar details carefully before purchasing. Since the items are available for instant download, all sales are final.

If you have any questions, feel free to reach out at info@blueurpi.com before your purchase.

Live Webinar Help​

Gloria is based in California, so all Blue Urpi webinars are scheduled in PST (Pacific Standard Time) or PDT (Pacific Daylight Time), depending on the season. These times align with the time on the West coast of the United States. 

To find the webinar time in your local time zone, click here: https://www.worldtimebuddy.com

Here’s a quick checklist of what you’ll need before starting the class::

  • A computer: An iPad or tablet also work, but this setup may not be the best for learning. I do not recommend watching this class on a smartphone.
  • Internet access: The recommended internet speed is 10Mbps+. You can test your speed here.
  • Test your audio and video: If you want to participate in class. Participation in class is not mandatory, but encouraged.
  • Log in 15 minutes earlier. This way, you can troubleshoot any issues that may arise.

Free webinars

  • Free webinars seem to be quite popular. Therefore, they are are “first come, first serve.”
  • Students who register for a free webinar are not guaranteed a seat. 
  • It is recommended joining the webinar 15 minutes before the starting time.
  • If you can’t make it, don’t worry! All students who register will receive a link to a learning site where they can access the recording and the material used in class.

Paid & Live Webinars:

  • If your payment went through you will receive a link to access the live webinar within 24 business hours of payment.
  • Make sure you have the webinar link 24 hours before class.
  • If you have not received the email with the link, please check your junk mail folder. 
  • If the email is not there, please contact us at info@blueurpi.com
  • Blue Urpi is not liable and will not issue any refunds if contacted the date of the webinar and/or if attendee cannot join the session.

After registering for a free webinar or purchasing a paid Blue Urpi webinar, you will receive an email with a link to access your learning site, your username, and password.

If you have not received the email with the access information, but you  received an email from Paypal confirming your payment went through, please check your junk or spam folder. 

If you still can’t find it, no worries! Just reach out to us at info@blueurpi.com, and we’ll be happy to help.

  • The learning platform issues a personalized link for each student and can only register attendance if you use the link assigned to you.
  • Unfortunately, if 2 people use the same link, it only records the attendance of the person who registered and only issues a certificate for the same person. 

Recorded Webinar Help

After registering for a free webinar or purchasing a paid Blue Urpi webinar, you will receive an email with a link to access your learning site, your username, and password.

If you have not received the email with the access information, but you  received an email from Paypal confirming your payment went through, please check your junk or spam folder. 

If you still can’t find it, no worries! Just reach out to us at info@blueurpi.com, and we’ll be happy to help.

You can access your learning area in two ways:

Paid Webinar

  • After purchasing a webinar, you should receive an email with your username and password.
  • If the email is not in your inbox, junk, or spam folders please contact us at info@blueurpi.com
  • Once you get the information, you can access your account here: https://blueurpi.com/user-account
  • Once in the learning area (see image on the right side), you can use your username and password to access your account.

Free Webinar

  • If you registered for a free live webinar, you should receive an email with your username and password. If not, follow the steps above.
Once logged into your account, click on Settings, where you can:
  • Enter your first name and last name.

👉🏼This step is very important as it will be the name that will show on your Certificate of Completion.

  • Change your password, if you received a randomly generated one.
 

If you purchased a Blue Urpi webinar, it should be available on your learning site.

Once logged in, you can find it under the Enrolled Courses tab.

Learning Site Help

Paid Webinar

  • After purchasing a webinar, you should receive an email with your username and password.
  • If the email is not in your inbox, junk, or spam folders please contact us at info@blueurpi.com
  • Once you get the information, you can access your account here: https://blueurpi.com/user-account
  • Once in the learning area (see image on the right side), you can use your username and password to access your account.

Free Webinar

  • If you registered for a free live webinar, you should receive an email with your username and password. If not, follow the steps above.

You can access the learning area in two ways:

No, they are not and you can change them at any time.

The username and password you received after your purchase are autogenerated. You can change them after you log into your learning site. 
Don’t forget to update your full name as this is the one that will appear on your certificate of completion.
Yes , you can! 
Your assigned full name is the one you provided on your purchase and your username and password are autogenerated
 
  • 👉🏼This step is very important as it will be the name that will show on your Certificate of Completion.
  • Change your password, if you received a randomly generated one.

If you want to update your full name or change your username and/or password, just follow these steps:

  • Log into your Account. Use the autogenerated username and password that you should have received after your purchase.
  • Click on the Settings tab.
  • Verify your first name and last name as this will be the one used on your certificate of completion.
    • If not, change it to your preferred first and last name here.
  • You can also update your username and change your password here.

If you purchased or registered for a Blue Urpi webinar, it should be available on your Enrolled Courses area.

Here you can also access your certificates of completion and see your other webinars.

Please review all webinar details carefully before purchasing. Since the items are available for instant download, all sales are final.

If you have any questions, feel free to reach out at info@blueurpi.com before your purchase.

Certificates and CEUs Help

If you attended a live or instructor-led webinar here is some useful information:

  • Certificates of Attendance are only issued to students who attend the  entire live webinar. It should arrive within 48-72 business hours.
  • If you missed the live webinar you will receive a link to a site where you will find the webinar recording and a 10-question multiple choice test.
  • After watching the entire webinar and scoring over 75% on the multiple-choice test, you will receive a certificate of completion .

If you have not received your certificate of attendance, please check your junk email. If it is not there,  please contact info@blueurpi.com.

If you missed a live or instructor-led webinaror purchased a recorded webinar, here is some useful information:

Certificates of Completion are issued:

  • after watching the entire recording
  • taking a multiple option test
  • scoring over 75% on the test

Your certificate of completion should be issued automatically.

After watching the entire recording, students who wish to receive a certificate of completion and CEUs must watch the entire webinar and take a 10-question multiple-choice test.

Those who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

The 10-question multiple choice test:

  • Is designed to be answered based on the information provided on the webinar.
  • Correct answers are based on the material reviewed in class.
  • No other answers will be accepted.
  • Blue Urpi reserves the right to change any answer to correct or incorrect. 
  • Can be taken as many times as necessary.
  • Fun Fact: To date, Jan 26 2025, the record is 4 times. 

Continuing Education Units (CEUs) Help

Free Webinars

  • These webinars are free to attend, but attendees will not receive a certificate of attendance or CEUs.
  • All students who registered for the webinar will receive a link to a learning site where they can access the webinar recording and the material used in class.
  • Students who attended the entire duration can purchase a certificate of attendance and CEUs.
  • Students who did not attend the entire duration can purchase a certificate of completion and CEUs.
  • After their purchase, they need to watch the webinar recording and take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

Paid Live Webinars

  • All students who purchased a live webinar will receive a link to a learning site where they can access the webinar recording and the material used in class.
  • Only students who attended the entire duration will receive a certificate of attendance and CEUs.
  • Students who did not attend or did not attend the entire duration can still receive a certificate of completion and CEUs.
  • They need to go to the learning site, watch the webinar recording, and take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.
Paid Recorded Webinars
  • Students who purchase a recorded webinar will receive a link to a learning site where they can access the webinar recording and the materials used in class.
  • After watching the entire webinar, students can take a 10-question multiple-choice test.
  • Students who score 75% or higher on the test will receive a certificate of completion and the CEUs granted for the webinar.

Blue Urpi offers webinars with CEUs for Certified Healthcare Interpreters (CHI).

  • These CEUs are granted by the Continuing Education Accreditation Program (CEAP)
  • The time equivalence is: one (1) hour of training equals 1 CEU.

Note:

  • Due to the nature of this learning product, all sales are final.
  • Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
  • For more information about CEUs and CCHI recertification visit: CCHI website.

Blue Urpi offers webinars with CEUs for Certified Medical Interpreters (CMI).

  • These CEUs are granted by the International Medical Interpreters Association (IMIA)
  • The time equivalence is:  one (1) hour of training equals 0.1 CEU.

Note:

  • Due to the nature of this learning product, all sales are final.
  • Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
  • For more information about CEUs and CCHI recertification visit: CCHI website.

Blue Urpi offers webinars with CEUs for Washington State Interpreters.

These are available for medical interpreters, social services interpreters, and translators certified by the Washington State Department of Social and Health Services (DSHS).

  • These CEUs are granted by the International Medical Interpreters Association (DSHS)
  • The time equivalence is:  one (1) hour of training equals 0.1 CEU.
  • These CEUs are granted by the International Medical Interpreters Association (IMIA)
  • The time equivalence is:  one (1) hour of training equals 0.1 CEU.

Note:

  • Due to the nature of this learning product, all sales are final.
  • Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
  • For more information about CEUs and CCHI recertification visit: CCHI website.

The DSHS grants one (1) DSHS CEU for one (1) hour of training. 

Please make sure your webinar has CEUs before making your purchase.

For more information about CEUs and recertification visit: DSHS List of Approved Continued Education Activities.

Blue Urpi offers webinars for California Certified Court Interpreters.

 The Judicial Council of California grants one (1) CIMCE for one (1) hour of training.  

CIMCEs are classified in:

  • instructor (live)
  • non-instructor led (recorded)

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