FAQs about our Webinars
1. I paid for my webinar. What happens next?
You will receive an email confirmation with the link to the webinar and your registration information within a couple of hours. Save your link and do not share it. It is unique to you and the only way we can track your attendance.
Instructions for the webinar and class material will be sent prior to the course.
2. I have not received any confirmation yet. What should I do?
Please check your junk mail folder. If there is nothing there, please contact us at email@example.com. Make sure you have your registration information 24 hours before the date and time of the webinar.
3. How late can I register the same day of the webinar?
Early Urpi (our early bird) ends 48 hours before the date and time of the webinar and you don't want to miss it!
Late registration may be accepted if space is available. You may register the same day of the webinar, however we encourage you to register at least 24 hours before our webinar. In this way, you will receive the login information on time and you will be able to log in.
People who pay within 24 hours of the start time and who may not be able to join the webinar will receive the same material and a link to the webinar recording.
4. I have never taken a webinar. What are the system requirements and general recommendations?
Log on at least 15 min before the webinar. In this way, we can catch any issues, if they may arise.
We recommend becoming familiarized with GoToWebinar clicking here before the webinar date.
5. The time of the webinar is PST or PDT. What does it mean?
PST means Pacific Standard Time; it is the time on the West Coast of the United States. PDT means Pacific Daylight Time; it is the time on the West Coast of the United States during Daylight Saving Time.
To figure out the equivalent in your local time visit here: https://www.worldtimebuddy.com
6. I attended the *live* webinar and I have not receive a Certificate of Attendance. When will I receive it?
Certificates of Attendance are issued for paid webinars only. If you attended a paid webinar you will receive it via e-mail within 1-2 days.
7. Do Blue Urpi webinars offer CEUs (Continuing Education Units)?
Yes, our paid live webinars only offer ATA CEUs. 1 ATA CEU is accepted by the National Board as 0.1 CEU and as 1 CEU by CCHI. Students who attend a live, paid webinar and participate during class will receive CEUs.
In order to issue both, we need to comply with National Board and CCHI requirements. Both entities require participants to do the following in order to be eligible to receive a certificate of attendance:
- Sign in to the webinar 15 minutes before the webinar starts.
- Remain during the entire webinar.
- Attend the webinar by viewing the presentation while also connecting to the teleconference call (attending by teleconference or over the phone only does not count as full attendance).
Unfortunately, if you do not comply with these requirements, we will not be able to issue a Certificate of Attendance and you will not receive the CEUs.
Blue Urpi will not issue any refunds if attendee arrives late. Please plan accordingly.
For more information visit: CCHI website and The National Board of Certification for Medical Interpreters website.
8. Can two or more people watch the *live* webinar on one computer?
No. GoToWebinar (the platform we use for teaching our webinars) issues a report of attendance. Therefore, we can only track the attendance of one of the students and not both. Therefore, students must use the personalized link they are sent to attend the live webinar.
9. I can't find the link to join the webinar. Can I use my friend's link?
No. GoToWebinar (the platform we use for teaching our webinars) issues a personalized link to each student and, later on, a report of attendance. If both students use the same link, it will show on the report as the same student attending twice and we will have no way to track who attended and who didn't. Students who share a link to join the webinar will NOT receive a Certificate of Attendance.
10. I watched the *recorded* webinar. Do I receive a Certificate of Attendance and Continuing Education Units (CEUs)?
ATA, the National Board, and CCHI have strict rules for issuing CEUs (see question 7).
Participants who missed the live webinar can receive a certificate of attendance after watching the entire recording and taking a test. In order to pass this test and receive a Certificate of Attendance, students must score 75% or above.
11. I need to cancel my registration for a paid webinar. Can I get a refund?
- For paid webinars: We issue refunds until 24 hours before a live webinar. After 24 hours, we will miss you in class, but we can give you credit for a future webinar for the same amount you paid.
- For recorded webinars: All sales are final.
12. If there was a recording, can I watch it again?
Our live webinars are usually recorded and attendees will receive a link to the recording within 24 hours. Free webinars are available for 72 hours. Paid webinars are available for 7 days. Please plan accordingly.
13. I have an iPad. Can I watch the webinar using it?
Yes, you can. Unfortunately, when using an iPad you will not be able to use GoToWebinar "chat window" and will not be able to ask questions and interact.
If you need any information don't hesitate to contact us at firstname.lastname@example.org.