Help and FAQs
Basic Info About Blue Urpi Webinars
Here’s a list of the most frequently asked questions about Blue Urpi webinars.
If you don’t find the answer you’re looking for here, feel free to send an email to info@blueurpi.com.
General Webinar Questions
Do Blue Urpi Webinars offer Continuing Education Units (CEUs)?
It depends:
- Free webinars are free to attend but do not include a certificate of attendance or CEUs. However, you can purchase a certificate if you’d like.
- Paid webinars: Include a certificate of attendance and CEUs to participants who meet the eligibility requirements.
How can I earn a Certificate of Completion or Attendance?
To receive a certificate of attendance or completion:
- Live webinar: Attend the entire session.
- Recorded webinar: Watch the full recording, take a short 10-question quiz, and score over 75%
How late can I register or pay for a live webinar?
- Registration or payment for a live webinar must be completed at least 24 hours before the start time.
- Registration or payment made within the 24 hours of the webinar start time is not guaranteed to be processed in time, and access to the session may not be provided.
What happens if I miss a live webinar?
Don’t worry! Whether you miss a free or paid live webinar you will receive:
- a link to the recording and material used in class
- instructions on how to receive a certificate of completion
When will I receive a link to the webinar?
For both paid or free live webinars:
- You should receive the access link within 24 business hours of registering or making a purchase.
- If after that time frame it is still not in your inbox, please check your spam or junk folder.
- Still not there? Please email info@blueurpi.com for help.
Live Webinar Help
In which time zone is the webinar—Pacific, Mountain, or Eastern?
Gloria is based in California, so all Blue Urpi webinars are scheduled in PST (Pacific Standard Time) or PDT (Pacific Daylight Time), depending on the season. These times align with the time on the West coast of the United States.
To find the webinar time in your local time zone, click here: https://www.worldtimebuddy.com
Be ready before class!
Here’s a quick checklist to help you get ready before class starts:
- Access link: You should receive your webinar link within 24 business hours of registering or purchasing.
- Device: A computer is best. An iPad or tablet will work, but may not offer the best learning experience. We don’t recommend using a smartphone.
- Internet connection: A speed of at least 10 Mbps is recommended. You can test your speed here.
- Audio and video: Test your setup if you’d like to participate in class. Participation isn’t required, but it’s encouraged!
- Log in early: Join 15 minutes before the start time to troubleshoot any technical issues.
To receive a certificate of attendance or completion:
How do I join a live webinar?
For both paid or free live webinars:
- You should receive the access link within 24 business hours of registering or making a purchase.
- If after that time frame it is still not in your inbox, please check your spam or junk folder.
- Still not there? Please email info@blueurpi.com for help.
Can I use someone else's link to attend a live webinar?
- The webinar access link is personal and tied to the email used during registration.
- If two people use the same link, only the registered attendee—the owner of the link—will have their attendance recorded and receive a certificate of attendance.
Recorded Webinar Help
I purchased a paid webinar. When will I get the link?
- You should receive the access link within 24 business hours of registering or making a purchase.
- If after that time frame it is still not in your inbox, please check your spam or junk folder.
- Still not there? Please email info@blueurpi.com for help.
Where can I find the student learning area?
You can access the learning area in two ways:
- go to https://blueurpi.com/user-account
- go to the Blue Urpi website and then click on: ✐ Learning Site
How can I change my user and password?
If you want to update your full name or change your username and/or password, just follow these steps:
- Log into your Account. Use the autogenerated username and password that you should have received after your purchase.
- Click on the Settings tab.
- Verify your first name and last name as this will be the one used on your certificate of completion.
- If not, change it to your preferred first and last name here.
- You can also update your username and change your password here.
What happens if I miss a live webinar?
Don’t worry! Whether you miss a free or paid live webinar you will receive:
- a link to the recording and material used in class:
- instructions on how to receive a certificate of completion
When will I receive a link to the webinar?
For both paid or free live webinars:
- You should receive the access link within 24 business hours of registering or making a purchase.
- If after that time frame it is still not in your inbox, please check your spam or junk folder.
- Still not there? Please email info@blueurpi.com for help.
Learning Site Help
Where can I find my webinar login information ?
Don’t worry!
If you attended a live webinar or purchased a recorded webinar you should:
- Receive an email with your username and password.
- If the email is not in your inbox, junk, or spam folders please contact us at info@blueurpi.com
- You should receive a reply within 24 business hours.
Are my username and password permanent?
No, they are not and you can change them at any time.
- The username and password you received after your purchase are autogenerated.
- Make sure that your full name is the correct one as this is the one that will appear on your certificate of completion.
- You can change them after you log into your learning site.
Can I update my full name, username and/or password?
Yes , you can!
- Your assigned full name is the one you provided during your purchase.
- Your username and password are automatically generated
- 👉🏼Verifying your full name is very important as it will be the name that will show on your Certificate of Completion
- The password you received is randomly generated. Feel free to change it if needed.
How can I change my full name, username and/or password?
If you want to update your full name or change your username and/or password, just follow these steps:
- Log into your Account. Use the autogenerated username and password that you should have received after your purchase.
- Click on the Settings tab.
- Change your first name and last name here.
- You can also update your username and change your password here.
Where can I find my previously free or paid webinars?
If you purchased or registered for a Blue Urpi webinar, it should be available on your Enrolled Courses area.
Here you can also access your certificates of completion and see your other webinars.
How do I access the webinar recording?
Paid Webinar- A link to the recording and material used in class:
- After purchasing a webinar, you should receive an email with your username and password.
- If the email is not in your inbox, junk, or spam folders please contact us at info@blueurpi.com
- Once you get the information, you can access your account here: https://blueurpi.com/user-account
- Once in the learning area (see image on the right side), you can use your username and password to access your account. Free Webinar
- If you registered for a free live webinar, you should receive an email with your username and password. If not, just follow the steps above.
Certificates and CEUs Help
Do all Blue Urpi webinars offer Continuing Education Units (CEUs)?
It depends:
- Free webinars are free to attend but do not include a certificate of attendance or CEUs. However, you can purchase a certificate if you’d like.
- Paid webinars: Include a certificate of attendance and CEUs to participants who meet the eligibility requirements.
CHI (CCHI/CEAP)
Blue Urpi offers webinars with CEUs for Certified Healthcare Interpreters (CHI).
- These CEUs are granted by the Continuing Education Accreditation Program (CEAP)
- The time equivalence is: one (1) hour of training equals 1 CEU.
- Due to the nature of this learning product, all sales are final.
- Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
- For more information about CEUs and CCHI recertification visit: CCHI website.
CMI (NBCMI/IMIA)
Blue Urpi offers webinars with CEUs for Certified Medical Interpreters (CMI).
- These CEUs are granted by the International Medical Interpreters Association (IMIA)
- The time equivalence is: one (1) hour of training equals 0.1 CEU.
- Due to the nature of this learning product, all sales are final.
- Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
- For more information about CEUs and CCHI recertification visit: CCHI website.
DSHS (WA State)
Blue Urpi offers webinars with CEUs for Washington State Interpreters.
These are available for medical interpreters, social services interpreters, and translators certified by the Washington State Department of Social and Health Services (DSHS).
- These CEUs are granted by the Washington DSHS.
- The DSHS grants one (1) DSHS CEU for one (1) hour of training.
Note:
- Due to the nature of this learning product, all sales are final.
- Please review all webinar details and verify the CEUs granted by your certifying entity before making a purchase
- For more information about CEUs and recertification visit: DSHS List of Approved Continued Education Activities.
Refunds
I purchased a webinar, but I can't attend. Can I get a refund?
Don’t worry! You should will receive a link to your personal learning account. There, you will find:
- the webinar recording
- the handout based on the slides used in class
- any additional material used in class
- the webinar quiz (to receive a certificate of completion)
I purchased the incorrect webinar. Can I get a refund?
Feel free to email us at info@blueurpi.com with a brief explanation of your situation and which webinar you’d like to attend instead. We’ll get back to you within 24 business hours.
I purchased the incorrect webinar and watched it. Can I get a refund?
- Please review all webinar details carefully before purchasing
- Since the items are available for instant download, all sales are final.
- If you have any questions, feel free to reach out at info@blueurpi.com before your purchase.
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About Us
Shop
Webinars
Freebies
Coming Soon
Support
FAQ
Policies and Legal
Terms of Service