FAQ

Here is a list of frequently asked questions. For more information, contact Gloria at info@blueurpi.com

my first
*live*
webinar

This is my *first* Blue Urpi webinar. What are the system requirements and general recommendations?

  • All my webinars are scheduled for PST (Pacific Standard Time) or PDT (Pacific Daylight Time), the time on the West coast of the United States. To find out your local time visit here: https://www.worldtimebuddy.com
  • Find a quiet place where you can relax, listen, and participate in class for two hours
  • Run an internet speed test to make sure you have enough bandwidth. Click here.
  • Make sure your video and audio work. For instructions, click here.
  • Try logging on 15 minutes before the webinar starts. This way you can make sure you are ready to go.

 If you need any information don’t hesitate to contact us at info@blueurpi.com.

CEUs
for
*paid*
webinars

Do Blue Urpi webinars offer CEUs (Continuing Education Units)?
 

Yes, our paid webinars offer the following CEUs:

  • CHI CEUs: Click on the Webinars tab and select CHI (CCHI/CEAP) to see our webinars that have CEUs for CHIs (Certified Healthcare Interpreters). The Continuing Education Accreditation Program (CEAP) grants one (1) CHI CEU for one (1) hour of training. 
  • CMI CEUs: Click on the Webinars tab and select CMI (NBCMI/IMIA) to see our webinars that have CEUs for CMIs  (Certified Medical Interpreters). The International Medical Interpreters Association (IMIA) grants 0.1 CMI CEU for one (1) hour of training.
  • DSHS CEUs: Click on the Webinars tab and select DSHS (WA State) to see our webinars that have CEUs for medical interpreters, social services interpreters, and translators certified by the Washington State Department of Social and Health Services (DSHS). The DSHS grants one (1) DSHS CEU for one (1) hour of training. 
  • CIMCEs: Click on the Webinars tab and select CIMCEs (Judicial Council of CA) to see our webinars that have CEUs for CA Certified Court Interpreters. The Judicial Council of California grants one (1) CIMCE for one (1) hour of training. CIMCEs are divided in instructor (live) and non-instructor led (recorded)

For more information visit: CCHI website, The National Board of Certification for Medical Interpreters website, or DSHS List of Approved Continued Education Activities.

CEUs
for
*free*
webinars

Do Blue Urpi *free* webinars offer CEUs (Continuing Education Units)?
 
Free webinars are my chance to share knowledge with peers and students. Therefore, they do not grant CEUs. But, students who attend the live or recorded webinar have the chance to purchase a Certificate of completion and CEUs after a free webinar.
 
If you need any information don’t hesitate to contact us at info@blueurpi.com

Can I use someone else's link to join the webinar?

 I can’t find the link to join the webinar. Can I use someone else’s link? Can two or more people watch the *live* webinar on one computer and get a Certificate of Attendance and Continuing Education Units (CEUs)?

Unfortunately, the teaching platform used issues a personalized link for each student. This is the way student’s attendance is tracked and certificates of attendance/completion are issued. If two students use the same link, only the attendance of the owner of the link will be recorded in the report that the platform issues after class. Students who share a link to join the webinar will NOT receive a Certificate of Completion.

I purchased
a *recorded*
webinar.

Where is it?

I purchased a *recorded* Blue Urpi webinar. Where is my link?

Gloria, your trainer, is also a working interpreter and wears many hats at Blue Urpi. This means that if you purchased a recorded or non-instructor led webinar, you will receive a link to the recorded webinar within 24 business hours  from your purchase or as soon as she can send it. 

If your payment went through and you have not received an email confirmation within 24 business hours, please check your junk mail folder. If the email is not there, please contact us at info@blueurpi.com.

I purchased
a *live*
webinar.

Where is my link?

I have not received a link to the live or instructor-led webinar yet. What should I do?

If your payment went through you will receive a link to access the live webinar 24 hours before the date of the webinar. Please check your junk mail folder. If the email is not there, please contact us at info@blueurpi.com

Make sure to have your personal link the night before the webinar. If you have not received a link by the morning of the webinar, please contact us. Blue Urpi cannot guarantee that you will be able to receive a link the morning of the webinar. 

Blue Urpi is not liable and will not issue any refunds if contacted the date of the webinar and/or if attendee cannot join the session. 

No refunds will be issued if student cannot join the webinar on time. Student will have access to the recorded webinar 48 hours after the live webinar. There, they will find the recording, material provided in class, and a 10-question, multiple-choice test. To receive a certificate of completion and CEUs, student must score over 75% in said test.

 If you need any information don’t hesitate to contact us at info@blueurpi.com. 

How late
can I register
for a *live* webinar?

How late can I register on the same day of the webinar?

In case you didn’t know, our Early Urpi (our early bird) ends 48 hours before the date and time of the webinar and you don’t want to miss it!

Late registration may be accepted on the same day if space is available. You may register on the same day of the webinar, however, we encourage you to register at least 24 hours before our webinar. This way, you will receive the login information before the class and you will be able to join the session on time.
People who pay within 24 hours of the start time and who may not be able to join the webinar will receive the webinar recording and material used in class. Blue Urpi will not issue a refund if the attendee cannot join the session.

Can I attend a *live* webinar
on my iPad,
tablet, or
over the phone?

I do not have a computer, how else can I attend the webinar?

If you have an iPad or tablet, you can attend the webinar. Unfortunately, you will not be able to use the teaching platform’s “chat window” and will not be able to ask questions and interact with the instructor. 

We do not recommend using a smart phone to watch the class as the screen is not the ideal size nor or using a phone to listen to the class since we use visuals during class. Also, we cannot issue a certificate as this teaching platform can’t confirm attendance.

 

I need to cancel my webinar registration

For a *live* or instructor-led webinar. Can I get a refund?

We issue refunds until 24 hours before a live webinar. After 24 hours, we can issue credit for a future webinar for the same amount you paid. Student should contact us via email at info@blueurpi.com

For a *recorded* or non Instructor-led webinar: 

All sales are final. 

I missed a
*live* webinar
I purchased.
What now?

 I was not able to attend the entire webinar. Will I receive a Certificate of Attendance and Continuing Education Units (CEUs)?

In order to issue a Certificate of Attendance and Continuing Education Units (CEUs), the entities that issued the CEUs require participants to comply with the following requirements:

*For Live or Instructor-Led Webinars*
– Sign in to the webinar 15 minutes before the starting time. 
– Remain for the entire duration of the webinar.
– The student is considered to be in attendance at the webinar when he/she views the presentation and listens to it. Over the phone attendance does not constitute as full attendance.

Unfortunately, if you do not comply with these requirements, we will not be able to issue a Certificate of Attendance/Completion and you will not be able to receive the CEUs.

Blue Urpi will not issue any refunds if a student arrives late (over 15 minutes late to a live or instructor-led webinar) or scores less than 75% (recorded webinars). Please plan accordingly.

 If you need any information don’t hesitate to contact us at info@blueurpi.com.

Where is my *certificate of attendance*?

I attended the Live or Instructor-Led Webinar and I have not received a Certificate of Attendance and Continuing Education Units (CEUs) yet. When will I receive it?

Certificates of Attendance are issued for paid webinars only (live or recorded). If you attended a paid webinar you will receive it via e-mail within 48-72 business hours.

Where is my *certificate of completion*?

I purchased a recorded or non-instructor-Led  Webinar and I have not received a Certificate of Completion and Continuing Education Units (CEUs) yet. When will I receive it?

To receive a certificate of completion, a student must follow these steps:

  • Watch the entire webinar recording
  • Take the 10-question, multiple choice test (available with instructions on the test website)
  • Score over 75% on the webinar test
  • Input your name on the certificate link
  • Listo!

You should receive your Certificate of Completion within 24-48 business hours. 

How can I watch the recording?

I attended a Live or Instructor-Led Webinar and I was informed there is a recording. How can I access it?

Our live or instructor-led webinars are usually recorded and attendees will receive a link to the recording within 24-48 business hours. Attendees can access the recording and learning material for 6 months.

Free webinars are available for 72 hours. Please plan accordingly.

 If you need any information don’t hesitate to contact us at info@blueurpi.com.

I watched the recording.
How can I get a certificate of completion?

I watched the Recorded or Non-Instructor-Led Webinar. How do I receive a Certificate of Attendance and Continuing Education Units (CEUs)?

In order to issue a Certificate of Attendance and Continuing Education Units (CEUs) students have to watch the webinar recording and take a 10-question, multiple choice test. The passing grade for this test is 75% and above. 

The test is designed to be answered based on the information provided on the recorded webinar, therefore, correct answers are based on said class. Answers based on internet searches (i.e. blogs, non-medical websites) will not be accepted. Blue Urpi reserves the right to change any answer to correct or incorrect as necessary.
 
This 10-question test is available on the webinar site in a multiple choice option. Once you score over 75% and provide your name, you will receive a certificate of completion within 24-48 business hours. People who do not score over 75% will have to retake the test. 
 
Blue Urpi will not issue any refunds if the student does not watch the recording or take the test within the 6 months. Please, plan accordingly.